Refund & Return Policy

At SHOMPE, your satisfaction is our priority. We understand that sometimes things don't work out. Here's our policy:

Return Window

You may request a return within 30 days of delivery for standard (non-personalized) products. Items must be unused, in their original packaging, and in the same condition you received them.

Personalized & Print-on-Demand (POD) Products

Due to the custom nature of personalized and POD products, these items are final sale and not eligible for return or exchange, unless the product arrives damaged, defective, or significantly different from what was ordered.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a free replacement or a full refund — no return necessary for damaged POD items.

How to Start a Return
Email us at [support@shompe.com] with your order number and the reason for your return.
We'll send you a Return Authorization and return shipping address within 48 hours.
Pack your items securely in their original packaging.
Ship your return with a trackable shipping method.
Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a standard product for a different size or color, please follow the return process and place a new order.

Order Cancellation

Orders can be cancelled within 12 hours of placement. After 12 hours, standard orders enter production and may not be cancellable. POD orders cannot be cancelled once production has begun.

Contact

Questions about your return? Email us at [support@shompe.com].