Frequently Asked Questions
What is SHOMPE?

SHOMPE is a gift-focused home textile brand. We create quilt sets, duvet cover sets, and gift blankets designed to be the perfect meaningful gift. Some of our products can be personalized through print-on-demand technology.

What are POD (Print-on-Demand) products?

POD products are items that are custom-printed just for you when you place an order. This means each personalized product is unique and made specifically for you — whether it features your name, a special date, or a custom design.

Can I personalize a product?

Yes! Look for products marked "Personalize" or "Custom." You can add names, dates, or custom text to make your gift truly one-of-a-kind. Simply enter your customization details on the product page before adding to cart.

How long does shipping take?
Standard products: 7–14 business days after processing (1–3 days)
Personalized/POD products: 7–14 business days after processing (3–7 days)

Shipping times vary by location and are estimates. See our Shipping Policy for details.

Can I return a personalized item?

Personalized and POD products are final sale and cannot be returned or exchanged unless they arrive damaged or defective. If your personalized item arrives damaged, please contact us within 7 days with photos for a free replacement.

What materials are your products made of?

Our bedding products are crafted from high-quality, skin-friendly fabrics. Specific material details are listed on each product page. We prioritize comfort, durability, and easy care.

How do I care for my bedding?

Most of our products are machine washable. Care instructions are printed on the product's care label and listed on the product page. In general: wash in cold water, gentle cycle, tumble dry low.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location.

Can I include a gift message?

Yes! During checkout, you can add a gift message that will be included with your order. Perfect for sending directly to the gift recipient.

Do you offer gift wrapping?

[Yes / No] — we currently [do / do not] offer gift wrapping. [If yes: Select the gift wrap option at checkout for an additional fee.]

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your order ships. Click the tracking link or visit the carrier's website to track your package.

Can I cancel or modify my order?

Orders can be cancelled within 12 hours of placement. After that, orders enter processing and may not be cancellable. POD orders cannot be cancelled once production begins. To request a cancellation, email us as soon as possible at [support@shompe.com].

What if my package is lost?

If tracking shows your package was delivered but you haven't received it, please check with neighbors and household members first. If you still can't find it, contact us within 7 days and we'll help track it down or arrange a replacement.

How do I contact customer service?

Email us at [support@shompe.com]. We typically respond within 24–48 hours, Monday through Friday.